Effective Date: 1 December 2024

1. Introduction

Fine Learning Hub Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you use our website www.gotutorslozells.com  (the “Site”) and when you enrol in our tuition services provided at our centre. By using our Site or enrolling in our services, you agree to the terms of this Privacy Policy.

2. Who We Are

Fine Learning Hub Ltd
 100 Alma Way
 Birmingham, B19 2LN
 United Kingdom
 Telephone: 0121 517 0677
 Email: birminghamlozells@gotutors.com

3. What Data We Collect

We may collect and process the following personal data:

• Contact Information: such as your name, email address, telephone number, and postal address when you complete enquiry or registration forms.
• Service-Related Information: details regarding your tuition requirements, course preferences, and any feedback you provide.
• Website Usage Data: information automatically collected via cookies or similar technologies (please refer to our Cookies Policy for more details), such as your IP address, browser type, pages visited, and time spent on our Site.
• Payment Information: if you make payments for our services, we may collect and process your payment details through secure third-party providers.

4. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and process your registrations for our tuition services.
• To provide and manage our tuition services, including scheduling sessions and communicating updates.
• To process payments and manage financial transactions.
• To improve our website, products, and services.
• To send you marketing communications about our services, where you have given your consent.
• To comply with legal obligations and protect our rights.

5. Legal Basis for Processing

Our legal basis for processing your personal data is based on:

• Contractual Necessity: processing data to provide the services you have requested.
• Consent: where you have provided your explicit consent (e.g. for marketing communications).
• Legal Obligation: processing data as required by law.
• Legitimate Interests: processing data to improve our services and manage our business.

6. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your data with:

• Service Providers: trusted third-party companies that assist with website hosting, payment processing, email communications, analytics, and other operational services. These providers are contractually required to protect your data in accordance with this Privacy Policy.
• Regulatory and Law Enforcement Authorities: when required by law or to protect our rights.
• Business Transfers: if we are involved in a merger, acquisition, or asset sale, your data may be transferred to the relevant third party, subject to the same protections as set out in this Policy.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our Site to enhance your user experience and gather usage data. For more details, please refer to our Cookies Policy, available on our Site. You can adjust your cookie preferences through your browser settings.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no online transmission is completely secure. If you have any concerns about the security of your data, please contact us immediately.

9. Data Retention

We will retain your personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer required, it will be securely deleted or anonymised.

10. Your Rights

Under the UK GDPR, you have the following rights:

• Access: to request copies of your personal data.
• Rectification: to request corrections to any inaccurate or incomplete data.
• Erasure: to request deletion of your personal data under certain circumstances.
• Restriction: to request the restriction of processing your data.
• Data Portability: to receive your data in a structured, commonly used, and machine-readable format.
• Objection: to object to the processing of your personal data for direct marketing purposes.
• Withdrawal of Consent: if processing is based on your consent, you have the right to withdraw consent at any time.

To exercise any of these rights, please contact us using the details provided below.

11. International Data Transfers

Your personal data may be transferred and stored outside the United Kingdom. In such cases, we ensure that appropriate safeguards are in place to protect your data in line with UK data protection law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our Site with an updated effective date. Please review this Policy periodically to stay informed about how we are protecting your data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Fine Learning Hub Ltd
 100 Alma Way
 Birmingham, B19 2LN
 Telephone: 0121 517 0677